Last Updated: 5 May 2025
At MyRentalRides, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, whether online through our website or in person during the rental process. By using our website or renting a vehicle from us, you agree to the practices outlined in this policy.
Information We Collect
We collect personal information necessary to facilitate your rental experience. This includes your full name, contact number, email address, identification documents (passport or IC), driver's license, and payment details. When you contact us via WhatsApp, website forms, or email, we may store the content of your inquiries and related communications. We also collect limited technical data such as your IP address and browser type when you access our website, solely for analytical and security purposes.
How We Use Your Information
The information you provide is used to process bookings, verify your eligibility to rent, communicate important rental details, manage payments and deposits, and fulfill our legal obligations. We may also use your contact details to provide customer support, send booking confirmations, and share relevant service updates. Occasionally, anonymized rental data may be used to improve our operations or marketing efforts, but your personal identity will never be shared without explicit consent.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. Your data may be shared with trusted service providers who assist us in delivering our services, such as payment processors or IT support — and only to the extent necessary for them to perform their duties. We may also disclose your information if required by law, legal proceedings, or in the interest of protecting our rights, property, or the safety of our staff and customers.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with regulatory or legal requirements. Rental records, including copies of identification and license documents, are stored securely for audit and safety purposes. Once data is no longer required, it is securely deleted or anonymized.
Data Security
We take data protection seriously and implement physical, technical, and administrative safeguards to prevent unauthorized access, misuse, or disclosure of your personal data. All sensitive information is stored securely and is accessible only to authorized personnel. While we strive to protect your information, no digital transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security, but we do our best to mitigate risks.
Your Rights
You have the right to access, update, or request deletion of your personal information stored with us. If you wish to make changes, request a copy of your data, or withdraw your consent for data processing, please contact us at the details provided below. Please note that certain information may be retained to comply with legal obligations or for legitimate business purposes.
Cookies & Website Usage
Our website may use cookies — small text files stored on your device — to enhance user experience, monitor traffic, and understand how visitors use our site. These cookies do not collect personally identifiable information. By continuing to browse our website, you consent to the use of cookies. You may disable cookies in your browser settings at any time, but some site functionality may be affected.
Updates to This Policy
We reserve the right to update or revise this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last Updated” date. We encourage users to review this policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please reach out to us directly:
MyRentalRides
Email: hello@myrentalrides.com
WhatsApp: +60123200230
